FAQ

ABOUT COOKIE CLOTHING....
Cookie Clothing is an alternate designer fashion brand, inspired by punk, rock, tattoo culture, burlesque and 1950’s fashions. Each item is handmade in the best fabrics to give you a unique and treasured item, be it boxer shorts, dresses, headpieces or headbands. We pride ourselves in our high quality, not to be found anywhere else items and knowledge of fabrics and fits to give you a truly enviable piece of Cookie Clothing!
I don't have paypal???
You do not need to have paypal, you can pay via Cheque or Postal order.

Please e-mail us at: cookieclothing@yahoo.co.uk
to request to pay by cheque or postal order, include your order and delivery address, you will then be sent info on where to send your payment.

We will then reserve your goods for 10 days, if your payment has not arrived to us in this time span then it may mean you will miss out on your order.

Postage?
Postage costs are stated on each item, for combined items postage is automatically discounted.

TIMESCALE: I post most days of the week so you recieve your items quite fast, usually within 2-5 days. If you need an item for a specific date please contact me first to avoid disappointment.

DISCLAIMER: Please note Cookie Clothing will not be held responsible for items lost in the post, we retain proof of postage for each item dispatched, HOWEVER, this is your responsiblity to follow up should anything go wrong.

If you require extra re-assurance please e mail me to add a recorded or next day postage service.

Sizes???
Mens Underwear size guide: Photobucket - Video and Image Hosting

Womens Sizing:

Photobucket

Items are made from sizes 6-18, However we do not often stock a variety of sizes, most usually we will make a garment to photograph and then this item can be ordered in any size and made especially for you!

INBETWEEN SIZES??? No problem, any Cookie Clothing items can be altered for a specific fit.

Band Endorsements....
WATCH THIS SPACE TO REVEAL WHICH BANDS COOKIE CLOTHING WILL BE ENDORSING IN 2008!!!
Returns/Exchanges policy
Returns and rufunds are excepted. However a alteration service is also available and free of charge on all items purchased so this will be offered in the first instance.

Returns and exchanges ARE NOT excepted on ANY Cookie Clothing under garments.

Exchanges can be made and will be negotiated by both parties to reach a agreeable outcome.

Full refunds can be given providing the garment/item is returned in its original condition within 14 days. This refund will not include any postage fee.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.